Ground Zero, New York City

December 21 2009, I visited Ground Zero Museum in New York City.  It was a heartbreaking experience, but also a humbling one because I could only find hope, respect, and love there.

If by default, we love and respect each other, what is it that has been setting us apart all the time?

— Misunderstanding.

Let us understand each other

“Seek first to understand, then to be understood.”  It’s a straightforward principle, but it takes a lot to follow because:

  1. People ask, “why can’t he/she understand my point of view first?”
  2. People say, “I don’t have time for this.  I just want to get my stuff done.”
  3. People question, “why should I trust him/her?”

I’ll ask:

  1. What if you understand his/her point of view first?  What is the implication of doing so?
  2. Will you be able to get your stuff done without the consensus from the other party?  If so, then why did you engage the other party in the first place?
  3. What if you trust him/her?

According to numerous successful business executives, being able to effectively manage relationships is key to their success, and they have done so by seeking to understand others.  Hence, why not invest some time in your future success?

Get rid of the line

When was the last time you were waiting in a seemingly endless line?  For me, it was 2 days ago.  I was waiting in a line to speak with the airline agent because my flight was delayed for 3 hours, and I would miss my connecting flight.  Everybody in the line seemed tired and frustrated.

Why do people stand behind one another in a line, consuming their precious time and energy, and feeling frustrated and disdained?  Why don’t they want to leave the line and do something else while they are waiting?

Let’s imagine: what if the person in front of us turns back, asks for our cell phone number, and promises to call after he/she is done?  Then, we can get so many other things done while we are virtually “in the line.”

You can be that first person to do so, and many will be extremely thankful for your small act of kindness.


Seeking to understand others is not an easy task.  Sometimes even after you tried your best, you wouldn’t completely get it.  However, the genuine pursuit of understanding is what institutes respect.

Do you believe that people do hope the best for you?  I do, as what I have seen at Ground Zero.


About Daniel Chu
“Success is to drive and continually shape the excellence in you and around you” – Daniel Chu Born in January 1st 1983 in Taipei Taiwan, Daniel Che Yi Chu moved to Ontario Canada by himself at the age of 14, seeking for better education. In 2007, Daniel obtained his Honor Bachelor of Science (with distinction) in Computer Science (Software Engineering) from the University of Toronto, St. George campus. Currently an IT Project Manager at TELUS, Daniel is leading teams with up to 15 members and managing budgets between $100K-$800K, facilitating a $900M deal with the Quebec government ( Since graduation, Daniel joined TELUS’s Leadership Development Program (, which gave him an opportunity to explore different professional roles, such as a Business Analyst, Developer, IT Project Manager, Human Resources Project Manager, and Strategic Advisor. Continued to grow, Daniel joined Toastmasters in 2008, and obtained both the Competent Leader and Competent Communicator designation in 2009. Also in 2009, Daniel was nominated and elected President of his Toastmasters Club ( Daniel is a committed Christian who is also a committed volunteer at Big Brothers and the Crisis Center. He helps the Crisis Center deliver suicide prevention workshops at Vancouver’s high schools. Daniel enjoys various activities, such as swimming, playing basketball, and bowling. He also enjoys reading and writing.

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