Innovative, dynamic Product Manager with solid leadership skills and demonstrated abilities in managing multiple projects simultaneously, the entire product lifecycle, and up to 25 staff. Skilled in Rapid Prototyping, Iterative Processes, and Agile Delivery Methods. A customer focused professional, recognized for the ability to translate business specifications into solid technical requirements. Proven experience in reducing costs by millions, saving hundreds of man-hours annually, eliminating redundancies, and improving accuracy. Adept at communicating with and presenting to management, vendors, and cross-functional teams to coordinate efforts. Fluent in English, Mandarin, Cantonese, and casual Japanese.  Additional skills in:

  • Product Development
  • Project Management
  • Team Management
  • Business Analysis
  • Online Advertising
  • Marketing
  • Analytics
  • Software Development
  • Vendor Management


  • TinyURL for TELUS: Streamlined intranet/Internet searches by creating a centralized, user-managed, and descriptive repository for web applications, integrating Firefox/Internet Explorer search bars and creating abbreviated URLs for ease in use.
  • TELUS Labs: Designed and developed a web application for sharing innovations with other developers, enabling the marketing team to select potential products for marketing initiatives and transforming the company into a more software focused company.
  • Social Media Platform: Led a team of four, building the IT leadership team’s first customized blog and wiki; rolled out an enterprise-wide social media platform based on Atlassian’s Confluence in two months.
  • Web-based Project Management Tool: Centralized over 100 projects for 5 teams, streamlining project communications, requirements, support documents, and support processes (ticketing and user forum) by introducing and customizing Redmine, an open source tool.
  • Procurement Application: Streamlined the purchase order and equipment moves process, replacing a lengthy approval, manual tracking, and routing procedure with an automated web application.
  • eHire System: Replaced the company’s manual hiring process with a streamlined, web solution for tracking requisitions, follow-ups, promotions, and payroll; reduced errors and sped processing.
  • Team Recognition Platform: Strategized, built, and launched the company’s first interactive recognition platform, promoting core values and enabling managers and peers to nominate employees for recognition and self-select rewards via a web user interface.
  • Service Migration Tool: Transformed an internal service migration tool into a secure Internet-facing web application, hosting government data; enabled the Quebec government to track the status of circuit migrations from Bell to TELUS and edit building and contact information.
  • Service Provisioning Suite: Automated the provisioning process with four web applications and through other service providers for full network services in Quebec, where limited TELUS infrastructure exists; eliminated manual processing for over 10K orders per year.


TELUS COMMUNICATIONS, Burnaby, British Columbia   2007-Present

IT Project Manager, Business Transformation (2009-Present)

  • Leads 2 projects with up to 15 team members, over 30 deliverables, and 5 development streams.
  • Manages budgets between $100K-$800K, facilitating a $900M deal with the Quebec government.
  • Liaises with the customer and the IT department; manages scope, timeline, and resources.
  • Reengineered delivery methodology from Waterfall to Iterative, adjusting to resource challenges, scope redefinition, and customer needs.
  • Negotiated and reduced individual consultant’s pricing from $750 to $650 per day.

Strategic Project Manager, Business Transformation (2009)

  • Designed and published monthly scorecards for a 350-person IT division, linking the corporate scorecard to each individual’s personal performance in the Program Management Offices.
  • Launched and drove strategic initiatives, increasing performance 67% versus 3% across the IT organization.

Business Analyst / Project Manager, Human Resources Business Solutions (2008-2009)

  • Persuaded the senior management team in IT, HR, and Finance to invest in a new HR call center infrastructure, leading workshops to show advantages, strategic implications, and improved ROI.
  • Implemented the company’s first HR metrics by designing a virtual HR call center for 32K employees, reducing $250K in operating expenses and $50K in real estate costs annually.
  • Eliminated $600K of implementation costs and $300K of support/licensing fees by outsourcing to 3 vendors, negotiating 52% reduced vendor fees and maintaining 100% vendor performance.
  • Conducted workshops, improving infrastructure, streamlining processes, and realigning teams.

Developer Analyst, Business Transformation (2007-2008)

  • Hired for 1 of 12 spots, out of 500 applicants; achieved top performer recognition 2 out of 2 times.
  • Led and controlled projects through requirements analysis, design, code, test, and support phases.
  • Analyzed, designed, programmed, tested and supported strategic software applications.
  • Initiated a renewal of a version control system, saving $10K annually in reduced inventory.
  • Created a national recognition program, increasing employee satisfaction by 8% in 6 months.

SEIKO-EPSON CORPORATION, Oita, Japan   2005-2006

Software Engineer (Intern)

  • Initiated a project for researching and refining the software delivery process and documentation.


Consultant 2004-Present

Clients: HiRate Energy and Forstune Industrial Co., Inc.

  • Built websites; managed the marketing for sites, including Google Ad campaigns.



  • Honor Bachelor of Science in Computer Science (Software Engineering), 2007



  • Competent Communicator, 2009
  • Competent Leader, 2009


  • Web Development: Java EE, Ruby on Rails, ColdFusion, HTML, CSS, JavaScript, AJAX, and Flash.
  • Scripting Languages: Perl, Python, and Batch.
  • Operating Systems: Mac OSX, Windows XP/Vista/7, Windows Server 2000, and UNIX.


  • TOASTMASTERS CLUB, President, 2009-Present
  • BC CRISIS CENTER, Community Education Volunteer, 2008-Present
  • BIG BROTHERS CANADA, Big Brother, 2009-Present

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